Refund policy

Return Window
We accept returns within 3 days of delivery for items that arrive damaged or are not as described. All products must be in their original, sealed condition.

Eligible Returns
- Items that arrived damaged or defective
- Items that do not match their product description
- Wrong item received

Non-Eligible Returns
- Opened or unsealed products (unless defective)
- Change of mind after purchase
- Items returned after the 3-day window

Refund Process
Once your return is received and inspected, we will issue a full refund within 5–7 business days to your original payment method. Shipping costs for returns are the customer's responsibility unless the item was defective or incorrect.

To Start a Return
Contact us at ctg.investments2026@gmail.com with your order details and photos of any damage within 3 days of delivery.